Privacy Policy

1. Who We Are

Pest Tech Gel is the data controller for the personal information you provide when using this website or purchasing our products. Contact us at info@pesttechcenter.com.

2. What Data We Collect

We collect information needed to process your order and provide support, including your name, email address, phone number, billing and shipping address, payment details, order history and any messages you send us. We also collect technical data such as IP address, browser type and device information through cookies and similar technologies.

3. How We Use Your Data

• To process and deliver your orders.
• To communicate with you about your order, subscription and support requests.
• To send post-purchase tips, replenishment reminders and marketing emails where you have consented.
• To improve our website, products and customer experience.
• To comply with legal and regulatory obligations.

4. Legal Basis for Processing

We process your data on the basis of contract performance (fulfilling your order), legitimate interests (fraud prevention, service improvement), legal obligation and consent (marketing emails). You can withdraw consent at any time.

5. Data Sharing

We share data only with trusted service providers needed to operate our business, such as Shopify (e-commerce platform), payment processors and shipping carriers. We do not sell your personal data to third parties.

6. Cookies and Tracking

We use cookies to remember your cart, analyse site usage and support marketing. You can manage your preferences through the cookie banner or your browser settings. See our Cookie Policy for more detail.

7. Data Retention

We keep your personal data for as long as necessary to fulfil the purposes described above, including order records for tax and legal compliance. Marketing consent data is retained until you unsubscribe or withdraw consent.

8. Your Rights

Under UK and EU data protection law, you have the right to access, correct, delete, restrict or object to the processing of your personal data, and the right to data portability. To exercise these rights, email us at info@pesttechcenter.com.

9. Security

We use appropriate technical and organisational measures to protect your data, including encryption in transit and access controls. No online transmission can be guaranteed completely secure.

10. International Transfers

Some of our service providers operate outside the UK/EEA. When we transfer data internationally, we ensure appropriate safeguards are in place.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.

12. Contact

For privacy-related questions, email info@pesttechcenter.com.